Support

Help with Ova.

Core tracking works without an account. Most issues can be checked directly on your device.

Before contacting support

1. Close and reopen Ova.
2. Confirm your device has enough free storage.
3. Install the latest Ova and operating-system updates.
4. Check that the date, time, and time zone are correct.
5. Repeat the action and note the exact screen where it failed.

What to include

• Ova version shown in Settings;
• device model and operating-system version;
• the steps that caused the problem;
• the exact error message, if one appeared.

Delete local data

Open Ova → More → Settings → Your data → Erase all local data. Confirming this action permanently removes the Ova profile, cycle dates, symptoms, measurements, and notes controlled by the app on that device. This cannot be undone.

Offline use

Core cycle and symptom tracking is designed to remain available without an internet connection. Optional analytics and crash reports require internet access and are used only when you have opted in.

Medical help

Ova support cannot provide medical advice. Contact a qualified healthcare professional about pain, unusual bleeding, pregnancy, fertility, or cycle concerns. Contact local emergency services for urgent help.